Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, update your profile, make a purchase, or communicate with us. This may include your name, email address, phone number, and business details.

2. How We Use Information

We use the information we collect to operate, maintain, and improve our services, to process your transactions, to send you related information (including confirmations and invoices), and to communicate with you about promotions or news.

3. Payment Information

SeySpace does not store your credit card details. All payment processing is handled by our third-party provider, Stripe. When you provide payment information, it is transmitted directly to Stripe via an encrypted connection. We only store tokens or IDs required to manage your recurring subscriptions or transactions.

4. Data Storage and Residency

Your data and your clients' photographs are stored on secure cloud servers. We utilize this infrastructure to ensure high availability, security, and compliance with data protection standards.

5. Storage Limits & Data Retention

SeySpace enforces storage limits and data retention policies based on your subscription tier. Understanding these policies is important for managing your content:

Storage Tracking

We track the following metrics for your account:

• Total Storage Used: The cumulative size of all files you have uploaded
• File Size: Individual file sizes are recorded for storage quota calculations
• Referral Bonus Storage: Users referred through the Growth Network receive an instant +10GB boost to their storage limit.

Retention Periods by Tier

Automatic Deletion Process

Content that exceeds its retention period is automatically deleted from our servers. Our automated cleanup process runs daily at 3:00 AM UTC and permanently removes:

• Gallery images past their expiration date
• Associated file variants (thumbnails, web-optimized versions, high-resolution copies)
• RAW files linked to expired images

Expiry Notifications

We send email notifications to help you manage your content before deletion:

• 5-Day Warning: Sent when your content is 5 days away from expiration
• 2-Day Warning: Final reminder sent 2 days before deletion

Note: These notifications are sent to Free tier users only. Paid tier users have extended retention and are not subject to the same notification schedule.

6. Data Controller vs. Data Processor

For the purpose of GDPR and data protection laws:

• You (The Photographer) are the Data Controller for the personal information of your clients (e.g., photos, names, emails) that you upload to SeySpace. You are responsible for obtaining necessary consents.
• SeySpace is the Data Processor. We process this data only on your behalf to provide the Service (e.g., hosting galleries, delivering downloads).

7. Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage
• Regular security audits and monitoring
• Access controls and authentication requirements

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. No Scraping or Mirroring

To protect the intellectual property and privacy of our users, scraping, mirroring, or data mining of the SeySpace Discovery Network or any client galleries is strictly prohibited. Automated extraction of images or personal data from our platform is a violation of our policy and will result in immediate IP blocking and potential legal action.

9. Cookies and Tracking

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information to improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Third-Party Services

We may use third-party service providers to monitor and analyze the use of our Service, including:

• Cloud Storage: Secure storage for your images and files
• Stripe: Payment processing
• Google Analytics: Usage analytics (optional)
• Celery/Redis: Background task processing for storage management

10a. Inspiration Vault Data and Third-Party Links

When you use the Inspiration Vault feature to clip and save image URLs from third-party websites (such as Pinterest or other platforms):

• We store the URLs, metadata, and optional curation notes you provide. We do not download or host the original image files from third-party sites unless explicitly uploaded by you.
• We do not share your private Inspiration Vault data with third parties. However, if you choose to publish an item to the public Inspiration Network, the associated URL and metadata will be visible to other SeySpace users.
• SeySpace is not responsible for the privacy practices or content of the third-party websites from which you clip images. Your interaction with those external sites is governed by their respective privacy policies.

10b. Internal Administrative and Support Access

SeySpace utilizes a tiered internal access model to provide technical support and ensure platform security. Personnel with specialized roles (Sovereign, Bridge, and Concierge) may access system data as follows:

• Sovereign Admins: Full oversight for infrastructure maintenance and system-wide security.
• Operational Bridge: Management of technical configurations and complex enterprise setups.
• Success Concierges: High-touch support for Enterprise and Studio users, assisting with workflow and account management.

All such access is performed through secure, authenticated channels and is subject to rigorous audit logging. We do not use this access for any purpose other than providing and improving the Service.

11. AI Assistant & Chatbot

When you interact with our AI Assistant (SeyBot), we process the content of your messages to provide relevant answers from our Knowledge Base.

• Data Usage: Chat logs are stored to improve support quality and allowing human agents to follow up.
• No Model Training: Your private gallery data and client information are not used to train public AI models.
• Privacy: We recommend avoiding sharing sensitive personal information (like passwords or credit card numbers) in the chat.

12. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format

To exercise these rights, please contact us at the address below.

13. Data Export

Before your content reaches its retention deadline, you have the right to download and export all your data. We provide download functionality within client galleries and recommend maintaining local backups of important files.

14. Governing Law

This Privacy Policy and any disputes related to it shall be governed by and construed in accordance with the laws of the United Kingdom. By using the Service, you consent to the exclusive jurisdiction of the courts of the United Kingdom.

If you have any questions about this Privacy Policy, please contact us at support@seyspace.com.